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Transforming Hiring and HR Through Technology

SAP News - Thu, 01/25/2018 - 11:45
The acquisition and retention of talent is perhaps one of the most critically important areas of running a business.

Like with most processes and procedures, technology can improve the hiring and engagement of employees. SAP Jam, for instance, recently announced new human resource (HR) capabilities such as collaboration capabilities for mentoring programs and self-service information for HR help desks.

Daisy Hernandez, global vice president of Product Management at SAP, discusses the needs of businesses and the updates to the SAP Jam platform.

Q: What are some issues that HR departments currently face when trying to support and/or engage employees?

A: HR departments have the opportunity to make it easier for employees to learn from their colleagues via direct mentorship and knowledge sharing. As preferences for the “digital nomad” lifestyle continue to grow, employees are increasingly interested in remote workstyles. Businesses must create work environments that foster feelings of unity and peer-understanding despite some employees being in cubes and others on-the-go – whether that means traveling, attending an event, or working at home. These types of environments are key to both organizational and individual growth and development.

For HR departments, employee engagement boils down to creating a level playing field. While employees may not necessarily be able to see one another, they must still have equal access to all information. To create this equal opportunity, HR departments must implement peer coaching and mentorship across organizations where employees can:

  • Join forces and share knowledge with peers in individual and group formats
  • Easily access organization-wide content
  • Utilize self-service information tools

In the upcoming year, HR departments should make a point to develop programs that enable colleagues to easily collaborate and share knowledge with one another from any location. These programs should be backed by modern tools that support talent development.

Do employees expect HR departments to modernize their efforts or are they mostly satisfied with the status quo?

What employee will not want continually better service? If modernizing applications and processes allow for employees to have easier and faster service, it means more time they can spend on their core work.

Modernizing the workplace begins first with communication practices. With digital’s impact being seen across business verticals such as finance, retail, healthcare and more, remaining stagnant in traditional forms of communication within the office setting is a direct disservice to organizational growth. Of course, face-to-face communication and real-life connections will never be replaced across industries. However, HR departments must now set up digital applications across work environments that support human interaction.

Once communication practices are in place, HR departments must then modernize applications and processes. Q&A forums such as SAP Jam’s “Ask HR” application streamline processes by providing employees with easier access to information that can help them resolve issues or get answers quickly. These types of applications eliminate the potential for HR to act as a bottleneck, as forums allow employees to simply go online to ask about and share ideas. This creates two-way employee engagement where employees have a chance to be heard and continually evolve.

How would SAP Jam’s new HR capabilities modernize the HR department?

SAP Jam’s new HR capabilities strengthen and streamline knowledge-sharing across organizations for all employees through mentorship and onboarding.

First, SAP Jam’s enhanced applications automate and connect mentors and mentees by providing digital workspaces to share advice, articles, assignments, and other content. With the modern-day employee being in a constant flux of in- and out-of-office work, providing an online space where they can chat with colleagues about specific projects, organizational processes and individual development creates a stronger learning experience. Providing this digitalized experience allows employees to take advantage of key information at all times, no matter their location.

SAP Jam’s new HR capabilities also streamline onboarding within the pre-hire time period to make it easier for new employees to get company information and feel like they are being welcomed before they start. Employees can easily access all information and become acclimated to the organization from day one, making their entry into the business as seamless as possible. Providing helpful content such as videos, Q&A forums and knowledge-based sharing helps demonstrate key processes and provide quick instructions and how-to’s. Providing employees with these quick, easy solutions gives HR professionals time back to focus on supporting and developing talent.

When it comes to mentorship, do you think this should happen organically or are there benefits in having the organization set up these relationships?

Mentorship should be a mixture of both organic growth and structured programs. Built-in programs often act as a catalyst to advance and engrain the concept of mentorship across the organizational culture. Within the mentor/mentee relationship, both parties will get something out of the process – whether its growing as a teacher or learning from an expert. However, in order for employees to initiate these relationships, management must often start the conversation and show their employees what they should be looking to teach and learn. Once these practices are put into place, engagement will grow on its own. Employees will naturally take the guidance they have learned and taught, and find the courage to build ongoing relationships by speaking up and reiterating the teachings.

How would SAP Jam’s new HR capabilities change how mentorship programs typically operate?

With SAP Jam’s new HR capabilities, there is more direct one-to-one contact between employees at any time throughout the day. Employees no longer have to set up a specific time and place to catch up, but can rather chat on relevant topics throughout their day in the online system. This provides increased real-time feedback and streamlines operations across organizations. SAP Jam’s mentoring capabilities also facilitate 1-to-many mentoring, making better use of mentors’ valuable time. SAP Jam’s new HR capabilities makes it so that mentors no longer have to be in the same building to collaborate, but can now build core employee relationships from diverse work environments that suite their individual needs. This then allows the business to diversify and grow organically, creating enhanced opportunity.

This article was first published in Website Magazine.

Categories: What's New

Three Real-Life Design Thinking Examples from the Nordics

SAP News - Thu, 01/25/2018 - 10:20
There’s been a lot of talk about design thinking and SAP Leonardo over the last year. Here are some nice real-world examples of customers that used these techniques to innovate in their industry, with an unexpected payoff — these solutions not only improved the business, they also increased trust with IT, thanks to close-knit teams that combined technical experts and front-line workers.

At the end of last year, I had the honor of presenting at the launch of SAP’s Experience Center Copenhagen, a new “digital playground for digital minds.” It’s a fully interactive, physical, digital, and emotional experience that brings to life examples of how the latest technologies can transform your business.

The Experience Center is open to all companies across the Nordic region and beyond and includes a dedicated space for design thinking workshops as part of SAP Leonardo projects.

As SAP Nordic CTO Jesper Schleimann explained, the goal is to provide businesses and organizations with a new perspective on digitalization: “We want to specifically provide them with methods, tools, and prototypes to make their digital journey real.”

The launch event included presentations of innovative projects from companies across the region including Vestas, SKF, and Statoil. The common theme was truly agile innovation using the latest technologies and design thinking.

For example, Vestas is a world leader in wind turbine technology. Wind turbine installation is complicated and requires intense planning – which often happens in remote areas with harsh weather conditions. To enable on-site engineers to focus on the job while centrally capturing project progress and alterations, Vestas Wind Systems worked with SAP to create a new OnePlan application, using SAP Cloud Platform.

Design thinking methodology was a new way of working for Vestas, but Peter Michael Nielsen, SAP technology director for Vestas, says that now that they’ve tried it, they have realized it’s a great enabler for their future development. His strong recommendation is that all companies should embraces these changes and not be afraid to embark on a co-development and design thinking journey.

SKF is an industrial engineering powerhouse headquartered in Gothenberg, Sweden. The company chose SAP Leonardo and design thinking to provide a systematic approach to digital innovation.

I highly recommend the video below as a great example of what these techniques can achieve. What made the project interesting was the final result; not just a new application to help the workers on the factory floor, but a renewed sense of common purpose around innovation: “SKF is as much about people and interconnectivity as it is about bearings, and the people are the foundation.”

The Norwegian giant Statoil talked about an application designed to help a hypothetical “Tom the Vessel Planner” reduce cost and CO2 emissions by optimizing sailing plans, improving cargo information quality, and reduce turnaround time.

Once again, SAP Leonardo and design thinking proved an effective approach for quickly understanding complex business requirements and designing simple future solutions. The end-user involvement and quick prototyping helped effectively test concepts and secure business buy-in.

Overall, I can’t recommend participating in these centers highly enough. It’s a great opportunity to get away from the urgent pressures of day-to-day business, take a step back, and really think about what innovation means to your organization.

Nordic companies need to aim for the digital stars! Let the technology, tools, and methods in the Experience Center be your telescope. Book your meeting on www.sap.com/denmark/experience.

This story originally appeared on the SAP Community.

Categories: What's New

SAP Unveils New Digital Badges for SAP Global Certification

SAP News - Thu, 01/25/2018 - 10:00
WALLDORF SAP SE (NYSE: SAP) today announced new digital badges for the SAP Global Certification program to help SAP software learners and users promote their proficiency in various subject areas specific to SAP software.

The new badges will help learners promote their achievement online and offline. They also provide a competitive advantage and trusted validation at no additional cost.

Established in 1995, the SAP Global Certification program offers multitiered certification paths for specific subjects. The badges will serve as digital proof of successful completion of these programs for use on websites, social media and SAP Learning Rooms, the social environment of SAP Learning Hub.

“We are thrilled to offer certification holders a digital way to showcase their achievements via social media, and to demonstrate to their employers a commitment to continuous learning,” said Bernd Welz, executive vice president and chief knowledge officer, Products and Innovation, SAP. “The badges will also help individuals to showcase the certifications they hold, and employers to recruit and hire the right talent faster and at a lower cost as education and skill claims can be verified more quickly and more securely.”

Certifications from SAP validate the technical expertise and experience in a specific SAP portfolio. The certifications are globally recognized and demonstrate that professionals have honed their skills through rigorous study and hands-on experience in a chosen field. With this innovation, SAP provides a complete learning offering that ranges from achieving SAP solution proficiency with support of the openSAP platform and SAP Learning Hub to skills validation through the SAP Global Certification program. The badges validate the bearer as a recognized expert in the social and collaborative learning environments provided by SAP.

SAP aims to create a culture of continuous learning, with flexible and open approaches to support and manage learning. These new digital badges encourage learning and recognize and promote valuable skills and achievements.

The new digital badges for SAP Global Certification are based on the Open Badges specification supported by IMS Global Learning Consortium Inc. The Open Badges specification is an open technical standard for creating, issuing, managing and verifying digital badges, as defined by the IMS Global Learning Consortium and the Mozilla foundation. The badges were developed in cooperation with Acclaim, a company of Pearson VUE that partners with other brands to recognize individuals’ competencies through digital badges. With this additional offering, SAP supports the transition of the testing industry from paper certificates to standardized digital methods of candidate recognition.

For more information, visit the SAP News Center. Follow SAP on Twitter at @sapnews.

Media Contacts:
Martin Gwisdalla, SAP, +49 (6227) 7-67275, martin.gwisdalla@sap.com, CET
Erin Albright, FleishmanHillard, +1 (617) 692-0543, erin.albright@fleishman.com, ET

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
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Categories: What's New

Accenture Positioned as a Leader in Independent Research Report on Applications Management and Digital Operations Services

Accenture News - Thu, 01/25/2018 - 08:59
NEW YORK; Jan. 25, 2018 – Accenture has been named a leader – receiving the highest score in the Strategy category –  in the latest Forrester Research report on applications management and digital operations services (AMDOS). The report, “The Forrester Wave™: Applications Management and Digital Operations Services, Q4 2017,” evaluated Accenture and 11 other service providers on 26 criteria, including Current Offering, Strategy, and Market Presence.
Categories: What's New

Accenture and Loopback Analytics Help Health Providers Prepare for New Payment Models and Reduce Clinical Variation

Accenture News - Thu, 01/25/2018 - 08:02
NEW YORK; Jan. 25, 2018 – Accenture has teamed with Loopback Analytics, a leader in population health analytics, to support health systems aiming to participate in new value-based care models, such as the new Bundled Payments for Care Improvement (BPCI) Advanced program.
Categories: What's New

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CSC Videos - Thu, 01/25/2018 - 03:20
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Categories: Videos, Articles

Schoolhouse Electric Stays Loyal to Local Suppliers While Increasing Growth With SAP Business ByDesign

SAP News - Wed, 01/24/2018 - 11:15
Schoolhouse Electric, Portland-based maker and retailer of handmade, iconic lighting, furniture, and domestic home goods, was founded on family values and quality.

To reinforce that sense of family and community, owner and founder Brian Faherty joins his team of employees each day in the Portland, Oregon, warehouse, which happens to be where his wife also works. He’s the inspiration behind the products, which are vintage with a minimalistic utilitarian and even retro aesthetic.

Handmade is Best-Made

Buying domestically helps communities minimize carbon footprints, support local businesses, and keep tax dollars close to home. Schoolhouse does just that.

Chris Tufts, vice president of operations and finance at Schoolhouse Electric, recently joined me on the phone to discuss how the company is adapting digitally while also maintaining its artisan craft. As we talked, I could hear the bustling of creation and laughter in the background. His desk borders the lighting assembly center at the flagship store in Portland.

In the past, it was difficult to compete with the Amazon and Google retailers of the world that can ship a product to customers in as little as two days. Most products sold by Schoolhouse are assembled by hand (even hand-sewn pillows and cushions), a process that takes time and precision.

In addition, 80 percent of product parts are purchased from U.S.-based mom and pop suppliers, some of which provide custom-made parts for Schoolhouse.

“Ordering from mom and pop vendors is a challenge when it comes to scaling up, but it’s a great asset to the product that we can offer and the quality that’s included,” Tufts said.

Today’s customers expect fast delivery and reasonable prices, so to scale growth and cut lead time, Schoolhouse decided on SAP Business ByDesign, a full cloud ERP suite, to manage its business and provide near real-time visibility into supply, inventory, and customer trends.

Before implementing and going live with SAP Business ByDesign, Schoolhouse Electric staff performed a manual, quarterly inventory assessment on 2 million pieces of inventory. The process required the warehouse to close for a full weekend each quarter.

“It was a mess unquestionably. The results of the inventories might have been more harm than good depending on who you had counting different things and whether they could tell one washer from another.  It was pretty messy,” said Tufts. “With SAP, we have a regular ongoing constant cycle counting. We know exactly what inventory accuracy is by floor, by product segment, and we can track that to a high degree of detail. We know where and how much of each part we have.”

In addition to keeping parts on hand, Schoolhouse discontinued ordering obsolete parts.

“Without SAP, it was hard to visualize all of the material needed to make a product that has a five- to 10-part assembly process. By tracking our builds and materials in SAP Business ByDesign, we now have quick answers, and we’re able to quantify the impact and strategize how many of each product we can make in a certain timeframe. Today we are at 98 percent product availability, an increase from 70 percent in early 2016,” said Tufts.

Growth with Industrial Roots

Schoolhouse Electric plans to open a third store in Pittsburgh, Pennsylvania, a former industry hub of the U.S.  The city is a perfect complement to the Schoolhouse style. It’s a new hub for technology leaders like Uber and Google, the cost of living is reasonable, and there are many universities in the area.

Tufts closed our conversation mentioning that without the cloud ERP solution, Schoolhouse Electric wouldn’t exist in the market. The third store in Pittsburgh would not be a reality: “Without SAP, we wouldn’t be the size that we are. We wouldn’t be growing 25 percent year-over-year because we simply wouldn’t have had the competitive lead times, and we wouldn’t have been able to fulfill customers’ products as we committed. Our business benefits are stronger than enabling growth.  It would really not be happening had we not gotten into a cloud ERP system.”

Learn how SAP Business ByDesign can help your
small to midsize business here.

To implement SAP Business ByDesign successfully, Schoolhouse Electric partnered with Navigator Business Solutions. Learn more here.

Follow me on Twitter: @CMDonato.
This story originally appeared on the SAP Community.

Categories: What's New

The Future of Consumption: A Question of Trust

SAP News - Wed, 01/24/2018 - 10:00
As a boy growing up in Hong Kong, I often joined my father on business meetings. These meetings typically took place in restaurants in Kowloon, loud, crowded, and smoky, where deals were sealed over rice wine. Trust was established.

Today the noise is online — deals are made with the click of a mouse rather than the tinkle of glasses. In digital, trust is equally required for trading to flourish.

At Davos this week, global leaders are discussing the future state of business. Trust has been eroded in many parts of the global economy. Governments are taking actions, like introducing GDPR, which gives control of data sharing back to consumers. Corporations like BlackRock are now beginning to link investment decisions to social action by businesses.

Governments and businesses have a responsibility to add trust again in the global economy. It is as good for consumers as it is for business growth. Technology is critical in making this possible. I believe we have a responsibility to contribute to economic growth and social inclusion by matching disruptive technologies to new models of consumption.

Governments and businesses have a responsibility to add trust to the global economy. Transparency in the supply chain adds trust.

At SAP Ariba, we saw how the fight against human trafficking begins with sourcing. Everyone on the supply chain is impacted by human rights abuses in the supply chain all the way to the retail store. Transparency in the supply chain adds trust. At SAP Hybris, we know a thing or two about commerce and retail. We know that consumers want their identities and data protected but expect simple, seamless, and tailored experiences, no matter whether they are buying shoes or a health insurance policy.

What excites me most about my new role as president of SAP Hybris? The topic of top-line growth and changing consumers is of course at the heart of the digital transformation. But I am also excited about our role in establishing trust between businesses and consumers. As billions of new consumers will be joining the global economy, our responsibility as SAP is to enable sustainable commerce for our customers and support the circular economy to achieve our mission to make the world run better and improve people’s lives.

In fact, the front office is at the core of the digital transformation. No part of the technology world is changing faster than B2C. The way people engage with brands has the potential for so much disruption and ground-breaking technologies like artificial intelligence and IoT are already transforming business and operating models. Robots in retail? It’s happening now. Smart traffic solutions to China’s densely populated cities? Check!

Back in the 1970s in Hong Kong, did anyone really suspect the door to the Middle Kingdom would not just crack, but burst open to a world of innovation? Today, my peers across government and industry agree about the potential for technology to offer sustainable benefits for business and society across both developed and emerging markets. Do you agree? Let me know.

Categories: What's New

SAP and Esri Geo-Enable the Intelligent Enterprise

SAP News - Wed, 01/24/2018 - 09:00
SAN ANTONIO, Texas SAP SE (NYSE: SAP) today announced that Esri, the global leader in geographic information systems (GIS) and spatial analytics, now supports the SAP HANA platform, a market-leading in-memory data and application development platform, as an enterprise geodatabase.
  • SAP HANA platform as a supported Esri enterprise geodatabase delivers GIS data across the enterprise
  • Omaha Metropolitan Utility District to benefit from deeper insights and faster decision-making
  • SAP + Esri Spatial Hackathon for innovative customer use cases

This allows Esri to provide customers with greater insights, improved business decisions and a swifter ability to innovate. Esri and SAP customers will benefit from enhanced performance and scalability as well as full integration of both enterprise and spatial data. The announcement was made at DistribuTECH Conference 2018, taking place Jan. 23–25.

Whether on premise or in the cloud, the Esri geodatabase powered by SAP HANA allows spatial data to be integrated and delivered across organizations and accessed from one place for true IT landscape consolidation. It also lowers total cost of ownership (TCO) and administration costs.

“The full unification of SAP HANA and Esri is a very big win for our expansive joint customer base,” said Bernd Leukert, member of the Executive Board of SAP SE, Products & Innovation, SAP. “We have many customers running SAP, non-SAP and Esri solutions. They will now be able to streamline their IT architecture with one underlying platform powered by SAP HANA. This will not only support immediate return on investment by reducing redundancies and improving performance, but also pave the way for further innovation by connecting GIS and enterprise systems and data.”

The partnership between SAP and Esri brings powerful location intelligence to enterprise data and applications. It will allow businesses to thrive through spatial analytics and advanced visualizations, and by embedding geospatial data into core business processes.

“We’re extremely proud to announce SAP HANA as a supported enterprise geodatabase,” said Jack Dangermond, founder and president, Esri. “GIS and mapping combined with the richness of business data and business processes is a very powerful combination that can benefit every industry. Together, SAP and Esri are making GIS, mapping, advanced visualizations and spatial analytics available to everyone across the enterprise.”

Omaha M.U.D. Looks to Geospatial Analytics to Serve Its Citizens Better

The Metropolitan Utilities District (M.U.D.), a political subdivision and public corporation, operates the drinking water and natural gas systems for Omaha, Nebraska, and surrounding areas. By deploying Esri’s ArcGIS on the SAP HANA platform, Omaha M.U.D. aims to provide its field personnel with more timely and powerful analytics by simplifying and digitalizing its manual utility inspection system.

“Deploying Esri’s ArcGIS directly on the SAP HANA platform will allow us to perform real-time analytics on our business data without the tedious data preparation and conversion processes we do today,” said Tommy Acers II, manager, geographic information systems, Omaha M.U.D. “Removing these manual tasks will reduce IT efforts, increase the timeliness and accuracy of our analysis and help our field personnel operate more effectively and efficiently. We also anticipate completely new use cases and capabilities, which the integrated platforms that SAP and Esri will offer us.”

First SAP + Esri Spatial Hackathon to Invigorate the GIS Developer Ecosystem

The SAP + Esri Spatial Hackathon is designed to generate innovative geospatial customer use cases by combining Esri’s ArcGIS and the capabilities of SAP HANA. The participants compete to solve real-world problems using modern technology approaches and methodologies, including spatial, graph, analytics, machine learning and AI. There will also be a challenge that supports United Nations Sustainable Development Goals. GIS developers, enterprise architects, application developers, data scientists, business intelligence professionals and students are welcome to enter the contest taking place on March 3, before the Esri Developer Summit. For more details, check out the blog.

Visit the SAP News Center. Follow SAP on Twitter at @sapnews.

About SAP

As market leader in enterprise application software, SAP (NYSE: SAP) helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable more than 365,000 business and public sector customers to operate profitably, adapt continuously, and grow sustainably. For more information, visit www.sap.com.

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Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates
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Categories: What's New

Digital Technologies in Chemical Plant Operations Beginning to Drive Profits, Fueling Further Investments, Accenture Research Finds

Accenture News - Wed, 01/24/2018 - 08:59
NEW YORK; Jan. 24, 2018 – Digital adoption is increasing in chemical companies’ plants as more firms recognize the technologies’ financial and operational value, according to Accenture’s (NYSE: ACN) new “Digital Technology in Chemical Plant Operations” survey. Yet, digital technologies are still in the early stages of deployment on the plant floor.
Categories: What's New

From Rockets to Rocking Chairs: How an Order-Management and Point-of-Sale System Supports a Superior Customer Experience

SAP News - Tue, 01/23/2018 - 11:00
These days, everybody in business seems to be talking about the customer experience. Regardless of industry, whether business-to-business or consumer products, private or public sector, you’d better be able to provide an easy way for customers to interact with your organization, or else.

That’s the driving force behind DataXstream, although it might not seem that way at first glance. DataXstream has developed a product called OMS+ – OMS meaning order-management system – which has recently been added to the SAP App Center. I wanted to know more about it, so I caught up with Ron Votto and Tim Yates of DataXstream in late 2017.

The conversation began with an explanation of OMS, which is what organizations use to manage sales and delivery processes, order input, inventory tracking, post-sale service, and so on. Sounds simple? Well, it’s not.

Complex Processes Made to Look Easy

“Take an aviation company delivering a rocket to a government defense agency, for example,” Tim told me. “The sales process might span 25 years or more, involving hundreds or even thousands or transactions, suppliers, subcontractors, partial delivery timetables – and on and on. The people responsible need to be able to manage all that.” Even a much simpler retail transaction taking place in a short time frame encompasses many different moving parts. “From high-touch specialty retail like home furnishings to lower-end, high-volume big-box stores, the people handling the transaction need to enter and access information about the customer, inventory, warranties, delivery, and so much more.”

There are plenty of OMS products on the market today to help manage these processes, said Ron, who is DataXstream’s sales director. What makes OMS+ different is its ability to support the back-end order-management process as well as the front-end, point of sale, with fewer clicks, simple screens and with lightning speed.

What problems does that solve?

“The sales process requires too much user navigation,” Ron explained. “The information needed to execute customer-assisted sales transactions is too spread out, and it’s difficult to answer customer inquiries quickly and efficiently when discussing products and their availability. OMS+ has a simple, intuitive user interface that makes it easy to navigate and access the back-end database that stores all the key information.” And that back end would be … SAP ERP.

Tim, who is one of the founding partners of DataXstream (circa 1996), explained that the company has since its early days been focused on SAP. “The SAP software – SAP ERP and now SAP S/4HANA – is the most powerful engine for this purpose. And both the order-management and point-of-sale processes use the same underlying foundation. But the information was not always readily accessible. Our vision was to simplify and streamline those processes for the user – and to develop a product so easy to use that it requires almost no training.”

And that brings us back to where I started: Provide a simple, intuitive user interface for the people interacting with the customer, and fast access to accurate information, and there you have it: a superior customer experience.

On the Map and Ahead of the Curve

I asked Tim and Ron about their longtime focus on SAP and current engagement with the company – aware that they typically attend all three of SAP’s major events — SAPPHIRE NOW (customer event), SAP TechEd (developer event), and SAP FKOM (internal field kick-off/sales event), each of which has a different purpose.

“SAPPHIRE NOW offers a way for us to showcase our products to customers and engage with the SAP account execs,” Ron explained. “At SAP TechEd, the intent is to have good conversations with developers about the technology we leverage as part of the SAP partner ecosystem. And at SAP FKOM, we get first-hand experience about where SAP is going, which is important because our strategy, road map, and messaging align completely with SAP’s. Being there helps us stay ahead of the curve.”

The fact that OMS+ is now available as a cloud-based solution on the SAP App Center is no coincidence, since DataXstream has closely followed the evolution of SAP’s cloud strategy.

To learn more about OMS+, and even take advantage of a free trial, check it out on the SAP App Center.

Bill Rojas is senior director of Digital Transformation and Partner Enablement on the SAP Digital team. Contact him on Twitter | LinkedIn.

Categories: What's New

2018 Predictions, Pt. 5: Technology Advances Human Interaction, Workplace Culture, Mindfulness, and the Search Inward

SAP News - Tue, 01/23/2018 - 10:00
The mind is the final frontier, the saying goes. If this idea intrigues you, you’ll want to read on to find out why leading business and technology experts are saying that emerging technologies will not only help us crunch data faster and generate greater efficiency, but will also facilitate our day-to-day human interactions, increase the personalization of our brand experiences, make us more self-aware, and foster a workplace culture that is high-performing, collaborative, curious, and non-judgmental. Talk about great expectations!

These are some of the predictions heard on Game-Changers Radio 2018 Predictions, Part 5, Presented by SAP, the final installment of a five-part series, which aired live January 17, 2018. Host Bonnie D. Graham asked leading experts, academics, and business influencers to share their predictions for what the coming year holds for industry, business, the world, and technology.  The predictions are the experts’ personal points of view and do not necessarily represent the views of SAP.

What These Thought Leaders Foresee

1. For 2018, you will need to have atomic content – content that is always top of mind in (your) c A lot of people are just blasting their networks with all types of content every day. In truth, there are three types of content: your company, your industry, and your own content. In 2018 you need to create a content program to engage with your community; in a given week, for example, maybe share one company, three industry, and one of your own content pieces. To make that content atomic 1.) make sure you draw a response; 2.) monitor discussions; and 3.) respond and be approachable.

– Perry van Beek, Founder of Social.ONE

2. 2018 will be the year U.S. public policy starts to focus more on consumer-facing big technology companies – and big technology companies will try hard to run away from public policy. We’re starting to see more scrutiny and counter-reaction to the size and impact of some of these companies; for example, the concerns about social media and fake news, YouTube policing videos, and an activist investor taking on Apple for “stealing kids’ attention spans.” Consumer Big Tech companies will be looking for ways to appear less overbearing and more friendly to avoid public policy threats.

– Adam Quinton, Founder and CEO, Lucas Point Ventures

3. For 2018, we’re going to go back to future with more of the human touch and individual interaction. We now have more ways to communicate with each other without really talking to each other or actually interacting. We’re social animals. For us to be able to have meaningful interactions, we’re going to need to see that human touch come back more and more.

– Morgan Jones, General Manager, Televerde Europe

4. Mass market companies will start unlocking the value of data science, artificial intelligence (AI), and machine learning. In 2016 and 2017, a lot of these concepts were heavily hyped. In 2018, companies will move past that hype to developing frameworks to unlock the value that is really behind those techniques – to see how those techniques can really help them improve their processes to generate value for the organization and for their shareholders. This is the tipping point where we’re going to see a lot of new data science-driven applications.

– Jeroen Kusters, senior manager, Deloitte’s Supply
Chain Management technology practice

5. 2018 started with some hard discussions, extreme points of view, and some opinions that generated very strong opposition. I believe this year brings great opportunities for us to show leadership, to demonstrate high integrity, and to stand up to what’s wrong. We’re going to see that companies, especially boards, are going to be leading by example. There are going to be more diverse boards, and they’re going to help us contribute and make a difference. I also anticipate that despite everything that is happening in the technology world around new products, we’re going to have more human interaction. We’re going to go back to mindfulness, emotional intelligence, intuition, and treating each other with respect.

– Fabiana Lacerca-Allen, President of Ethiprax

6. In the enterprise, there will be more investment in voice or conversational user interfaces (UI). However, voice interface will not completely free us from screen displays; after all, human communication is not only verbal – and a picture is still worth a thousand words. Immersive user experience, although it offers a lot of exciting possibilities, will remain a proof of concept in 2018. Virtual reality, its cousin, will lag behind until someone invents a device that doesn’t make us look “odd” when we use it.

– Maricel Cabahug, Global Head of Design,
UX, and SAP Fiori product management, SAP

7. We will see a continuation in some unsettling trends. 1.) Declining trust: We have a world crisis in trust. According to a study by the Edelman Trust Barometer, 2017 was the first time ever that a majority of people in 20 of 28 countries said they mistrust the media, government, CEOs, and political leaders. This affects employees too, which will have an impact on your business this year. 2.) Increasing stress: In the past two years, the American Psychological Association’s Stress in America report has shown alarming increases in stress, with employees feeling nervous, anxious, sad, and 40% of the population feeling angry most of the time. 3.) Increasing turnover: In 2017 we had our seventh straight year of increases in employee turnover and this number could hit 20% in 2018. As a result of these trends, in 2018 more companies will focus on their culture – with programs like mindfulness and emotional intelligence – to train an employee workforce that’s collaborative, curious, non-judgmental, and high performing.

– Joe Burton, Founder and CEO, Whil Concepts

8. We’re going to see continued speed to innovation in businesses, using technologies like server-less computation. Artificial intelligence (AI) will continue to augment us – but it is not at the point of replacing people – and it will continue to add value and enhance things. We’ve seen chatbots and things like Alexa. What’s going to emerge now is that, rather than talk to a computer and try to get the computer to respond to you, the computer will listen as you talk to someone else and make hints and suggestions to you as you talk. Also, we’ll see progress in the ways we interact with technology, like brain interface. Soon we’ll be able to think a thought and it will appear on a screen.

– Paul Modderman, Senior Product Architect and
Technology Evangelist, Mindset Consulting, LLC

9. The future is a portal inward. As we move further into the future, our technologies and algorithms will enable us to become more aware of who and what we really are. Some of those technologies include big data, artificial intelligence, virtual reality, predictive analytics, haptics, gene editing, and AI digital ethics. All of these will lead us into a deeper understanding of the true human conditions. That’s important because we want to do business in a more ethical way in the future – and we’re starting to see this. The ‘90s and the ‘00s were about exciting innovation, and now that’s starting to wear off and we’re starting to realize we’ve made some mistakes. We’re going to see more companies decide that the innovation was fun, but now it’s time to get back to figuring out what works for everyone and not just a few people. We’re seeing a trend of not moving outward, but inward, toward the self, into the psychological realm, into the world of the human mind. People have said, the mind is the final frontier – and that’s where we’re headed.

– Gray Scott, Futurist and Techno-Philosopher,
GrayScott.com

10. To align marketing with sales, CEOs will put together a productivity-based KPI by individual role within a marketing organization. The key metric managed to each individual will be: how many conversations did they create for sales. That’s the function of marketing: to create brand awareness and top-of-funnel activity. CEOs will no longer allow marketing to drive campaigns and spend valuable dollars that do not convert into sales conversations. To ensure success of the sales team, the allocation of training dollars will increase for skills set training to 1.) modernize the sales team to think like digital marketers but sell like salespeople and 2.) to understand how to leverage digital selling techniques to create more conversations.

– Mario Martinez, Jr., CEO and Founder, Vengreso

11. In 2018, there will be a meaningful transition in terms of how businesses are moving toward digital transformation with all the emerging technologies. 2016 and 2017 was a time of technologies like machine learning and artificial intelligence. Businesses were focused on ideation and idea exploration. 2018 will be the year of the concept. Businesses will develop much clearer business concepts and search for business solutions with these emerging technologies. In 2019 and 2020, businesses will be much further along to apply the concepts for a new business reality. In summary, in 2018 there will be meaningful progress for the enterprise to set up a foundation to adopt and adapt emerging technologies into the new business reality.

– Hosin Min, Global Head of Envision Practice at Value
Prototyping Center of Excellence, Global Customer Office, SAP

12. We’re going to have a very interesting year around personal security and personal information. For the past decade as a society, we’ve become incredibly de-personalized. The move to digital has de-personalized the human interactions we have. We’ve done this with this notion that we are free to give up personal information – almost de-personalizing ourselves publicly – in exchange for some free service, or Facebook or Gmail, for example. In 2018, we’ll reach a day of reckoning. People are going to realize that giving up all this information and identity has to stop. We must preserve our identity and our sense of self in the humanistic sense, instead of the digital sense.

– Joshua Bernstein, Vice President of Technical
Strategy for the Emerging Technologies, Dell EMC

13. We’ll see a wholesale shift in strategy among CEOs and boards toward a recognition that the way to guarantee a profitable future for their companies is to focus on the solutions to critical social and global issues. They will realize that solving problems of the environment and society aren’t just good corporate social responsibility, but these opportunities to make the world a better place are also opportunities to increase profits and outperform the competition.

– Dan Wellers, Global Lead for Digital Futures, SAP

You can hear the full show at
SAP Game-Changers Radio 2018 Predictions, Part 5

SAP Game-Changers Radio 2018 Predictions Special

For dozens of other insightful predictions that can impact you and your business in 2018 and beyond, listen to all five episodes of SAP’s Game-Changers Radio 2018 Predictions Special. In case you missed previous episodes, you can listen to recordings of Part 1, Part 2, Part 3, and Part 4 of the series.

Coffee Break with Game-Changers airs live every Wednesday at 11:00 a.m. ET/ 8:00 a.m. PT at http://spr.ly/SAPRadio. You can listen to the shows live here.

Experts’ predictions have been edited and condensed for this space.

Categories: What's New

CEOs Must Pivot their Workforces to Seize AI-driven Growth and Help Them Work with Intelligent Technologies, Accenture Report Finds

Accenture News - Mon, 01/22/2018 - 19:01
DAVOS; Jan. 22, 2018 – Businesses risk missing major growth opportunities unless CEOs take immediate steps to pivot their workforces and equip their people to work with intelligent technologies, according to new research by Accenture (NYSE: ACN). 
Categories: What's New

Accenture Announces Winners of The Fourth Annual Circulars in Davos

Accenture News - Mon, 01/22/2018 - 18:29
DAVOS; Jan 22, 2018 – The World Economic Forum and the Forum of Young Global Leaders, in collaboration with Accenture (NYSE: ACN), awarded The Circulars at the Annual Meeting of the World Economic Forum in Davos-Klosters. The awards recognize individuals and organizations that have made notable contributions to the circular economy. Accenture sees the circular economy as a way to harness innovative and disruptive technologies to move beyond the linear models of take, make, waste. Circular models emphasize decoupling scarce or harmful natural resources from growth and jobs, and delivering value to consumers and citizens in the global economy.  
Categories: What's New

DXC TechTalk – Transforming the Work – Replay

CSC Events - Mon, 01/22/2018 - 15:48
Dan Hushon, Mahesh Shah and Carlos Lopez-Abadia discussed how business process platforms are enabling digital transformation and process standardization, and how "double deep" skills are making it happen.
Categories: Events

Join SAP’s Free Feature Trial Program Ask an Expert Peer

SAP News - Mon, 01/22/2018 - 14:55
The new support channel option Ask an Expert Peer is now available. This new service is offered in a limited feature trial for select products.*

Ask an Expert Peer lets you collaborate on your technical, product-related questions, one-on-one, with a certified expert outside of SAP. This way, you benefit from industry insights along with an experienced perspective about your question. The new channel is designed to deliver fast issue resolution for your basic inquiries and how-to questions.

How to Submit a Question to Ask an Expert Peer

Instead of using the support channels that you already know, join this program today as a feature trial customer and explore this new channel option for no additional charge.

If you are licensed to one of the participating products, simply start this new channel directly from its dedicated landing page.

Ask an Expert Peer is available for a limited time. Therefore, your feedback is invaluable. We’ll use your input to help us decide if we will expand or discontinue this new support channel. You can provide your feedback through the survey we’ll send you after using Ask an Expert Peer.

Join SAP’s free feature trial program Ask an Expert Peer now. Read the FAQ to learn more.

Learn More

*NOTE: There is limited availability. This feature trial is only available to customers that are licensed to one of the following products: SAP SuccessFactors Employee Central, SAP SuccessFactors Learning, SAP SuccessFactors Onboarding, SAP SuccessFactors Recruiting, SAP Adaptive Server Enterprise, SAP IQ, SAP Replication Server, SAP Adaptive Server Enterprise, and SAP Netweaver Databases: SAP NetWeaver Databases – Oracle Database; SAP ASE, ERP enablement.

Categories: What's New

SAP Increases Commitment to Powering Innovation in France

SAP News - Mon, 01/22/2018 - 14:00
WALLDORF SAP SE (NYSE: SAP) CEO Bill McDermott today announced a series of planned investments for SAP’s operations in France over the next five years to accelerate the company’s digital strategy and support France’s growing position as a hub of innovation.
  • Plans to incubate more than 50 startups
  • Will invest €150 million per year in R&D over next five years
  • Acquires Recast.AI, Paris startup focused on conversational user experience

The move includes:

  • Opening the second SAP.iO Foundry location in Europe to provide more than 50 startups with mentorship, technology and access to the vibrant SAP ecosystem
  • Investment by SAP.iO Fund in French startups in the seed or Series A round
  • Spend by SAP of €150 million in research and development annually over the next five years
  • Acquisition of Recast.AI to accelerate development of SAP Leonardo Machine Learning capabilities

Signaling its continued support for France, SAP estimates a more than €2 billion spend over five years, intended to accelerate the company’s fast growth in the cloud and advance a technology community focused on machine learning (ML), blockchain, the Internet of Things (IoT) and software as a service (SaaS). The step reflects SAP’s global strategy – fueled by the SAP Leonardo digital innovation system – to help every organization become an intelligent enterprise. SAP will focus on startups that build solutions complementary to the SAP Leonardo system to foster fast collaboration and global scale.

“There is a real sense of economic momentum in France,” Bill McDermott, CEO, SAP, said after a meeting with French President Emmanuel Macron. “President Macron’s bold embrace of the digital world will help France rise to an enviable position as a global innovation leader. We see immense potential in the entrepreneurial spirit of France to disrupt business models, create modern jobs and unleash exciting new opportunities that help the world run better.”

For the first time, the incubation and innovation activities SAP undertakes in France include investment in startups with special focus on global impact, such as sustainability and climate change, where France is taking a leadership role. This new focus on social impact will complement the SAP.iO program’s strategic investments, which align with core businesses and technologies of SAP. The startups, led by dynamic entrepreneurs, play a critical role in extending SAP’s footprint and creating high-value use cases for customers.

Recast.AI Acquisition to Accelerate Natural Language Processing Capabilities

Recast.AI provides a development environment – software, technology and applications – that uses natural language, for example, chatbots. Recast.AI’s technology matches the requirements of conversational chatbots and allows high-performance natural language processing that supports more than 20 languages.

The acquisition will help SAP enhance the natural language processing capabilities in SAP solutions to help customers enjoy an improved user experience. SAP aims to simplify complex business interactions and processes by employing conversational user experience technology. The intention is to have applications speak to SAP software users in natural language. SAP created the SAP CoPilot digital assistant, a Web application, and an in-house platform to build conversational applications. SAP intends to use this platform across a wide breadth of its portfolio.

Recast.AI was founded in 2015, emerging from French coding school “42,” and is currently located at the incubator “Station F.” The company has grown quickly and today serves international customers in France, including large banks and insurance and tech companies. Recast.AI provides a modern ML-based technical architecture and owns proprietary algorithms that understand natural language. Its team of highly talented data scientists and engineers will strengthen ML development at SAP.

SAP is acquiring Recast.AI through its direct French subsidiary SAP France Holding, a limited liability company. Both companies agreed not to disclose details of the transaction.

SAP France celebrated its 30-year anniversary in 2017. Thousands of organizations in France – public and private – rely on SAP solutions and services to help them run at their best. In addition to hosting two of the 19 SAP Labs of SAP Labs Network, the company opened a flagship SAP Leonardo Center location in Paris last year. The location harnesses technologies such as AI and ML to deliver greater value to customers across the region. Innovation is core to operations in France. It includes plans to develop the France Innovation hub with the opening of Sports Center, an SAP Future Cities initiative and the extension of the SAP Leonardo Center location, which has already hosted more than 30,000 visitors since its opening.

Visit the SAP News Center. Follow SAP on Twitter at @sapnews.

About SAP

As market leader in enterprise application software, SAP (NYSE: SAP) helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable more than 365,000 business and public sector customers to operate profitably, adapt continuously, and grow sustainably. For more information, visit www.sap.com.

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Categories: What's New

Industrie 4.0: Why Openness and Collaboration Make All the Difference

SAP News - Mon, 01/22/2018 - 11:55
One of the many privileges of my work is getting to meet colleagues, customers, and partners from all over the world. While the cultures, customs, and languages may differ from country to country, many of the challenges faced by enterprises, both big and small, in the digital age are the same, regardless of the regions in which they are active: Increasing competition, demand for personalized products at mass-production prices, and hyper connectivity are rewriting the rules of business.

This is why it is so important for companies, governments, and academia to work together in – and on – the fourth industrial revolution. The success of Industrie 4.0, from the factory floor to the board room, requires cooperation at a national, regional, and global level.

Cultures, customs, and languages differ worldwide but in the digital age many challenges faced by enterprises both big and small are the same

As such, the topics of digital transformation of manufacturing and supply chains, as well as Industrie 4.0 are also high on the agenda at the World Economic Forum 2018, taking place this week, January 23-26. As in every year since 1971, political, business, cultural, and civil society leaders are coming together in Davos to develop a shared narrative to improve the state of the world and to exchange ideas, innovations, and discoveries that will reshape global systems.

The Role of Plattform Industrie 4.0

In Germany, the task of exploring how the country can maintain its leading position in industrial manufacturing has been assigned to the Plattform Industrie 4.0. In my role as steering committee chairman of the platform, I work together with representatives from industry, trade unions, research institutions, and politics to build on the foundations laid down by the German government’s Industrie 4.0 future project, part of its “Action Plan High-Tech Strategy for 2020.”

The platform aims to research and identify the technologies and trends that define this fourth industrial revolution and develop recommendations for both national and international committees and stakeholders. By raising awareness about its findings and providing research support and guidance, it helps organizations navigate their way through the digital world.

This is particularly important in the case of the small and midsize businesses that make up the backbone of Germany’s economy. The full potential of digitalization can only be realized when we enable these companies to not only take part in, but also actively shape the next-generation of industry.

Not Just for Manufacturing, Not Just for Germany

While the focus of Plattform Industrie 4.0 has, without doubt, been very much on German manufacturing, it is by no means an exclusive club for any particular industry or region. Gartner’s recent definition of the term Industrie 4.0 underlines this point, calling it “a business-outcome-driven digital transformation approach to generate value from the collaboration of multiple partners in ecosystems across value chains and industries.”

In other words, it is not simply about technologies such as the Internet of Things (IoT) and artificial intelligence (AI) increasing production efficiency at any one site or even one company. Industrie 4.0 enables integration across entire enterprises, powering the creation of brand new ecosystems that can span multiple industries.

I have spoken many times about the importance of openness – in terms of technologies, development mindsets, partnerships, and collaborations. Industrie 4.0 is for me another great example of the crucial role openness plays in successful digitalization. On the one hand, there are the individual interorganizational networks that Industrie 4.0 helps to create – ecosystems that connect companies and industries in completely new value chains. But on a broader scale, cooperation and openness between many different types of organizations across Germany, Europe, and indeed the globe are required to fully exploit the advantages of digitalization. And among the various goals the Plattform Industrie 4.0 pursues, the promotion of networking between global consortia and stakeholders, and the coordination of this exchange is a clear priority.

Taking Cooperation to the Next Level

Since it was established in 2015, the Plattform Industrie 4.0 has done much to ensure strong cooperation at an international level. Within Europe, the initiative has worked closely with the French Alliance Industrie du Future, and the Italian initiative Piano Industria 4.0, most recently announcing a new joint venture to drive digitalization in manufacturing at a cross-European level.

In its recently published paper, “Key lessons from national industry 4.0 policy initiatives in Europe,” the European Commission also concluded that fully exploiting the benefits of advanced technologies requires coordination at EU level.

The Plattform Industrie 4.0 has also focused on bringing together the results of its cross-European collaboration with those from other consortia around the world. With a strong focus on semantics and interoperability, Plattform Industrie 4.0 and the Industrial Internet Consortium are working together on standardization and security solutions. Efforts to increase cooperation have also been agreed with the Japanese Robot Revolution Initiative and Chinese and Australian governments. These initiatives focus on areas such as the creation of more detailed use cases, identification of standardization requirements, and the use of reference models and architectures.

Looking to the Future

Around the world, the technologies and best practices behind Industrie 4.0 are enabling companies to both innovate and optimize, with a significant corresponding impact on their top and bottom lines. Going forward, the Plattform Industrie 4.0 has developed a 10-point plan that sets out the organization’s priorities for the next few years.

Getting the maximum business benefit from Industrie 4.0 requires openness at all levels

Alongside addressing new topics, such as autonomous systems, 5G, sustainability, and resource efficiency, it will continue to assist small and midsize firms with even more test centers and training initiatives to support the changing demands on employees in the digital age. And as digitalization continues to blur the lines between industries, the platform will also be exploring how its research and findings can be applied to other sectors. Finally, of course, the expansion of its international cooperation also remains a priority, with a strong focus on the aspects of standardization, cybersecurity, best practices, and shared test centers.

The program at this year’s World Economic Forum Annual Meeting has been built around the idea of “creating a shared future in a fractured world” and collaboration and cooperation are obviously key to this goal.

Digitalization by its very nature cannot be restricted to any one area, industry, or technology. For me, far from being something that divides or excludes, it is a development whose very existence depends on networks – of things, people, and organizations. From the shop floor to international consortia, getting the maximum business benefit from Industrie 4.0 requires openness at all levels.

Every stakeholder brings its own understanding, research, and innovation to the table – and it is exactly this combination that will result in the standardization and frameworks we need to turn the vision of Industrie 4.0 into a reality.

Bernd Leukert is a member of the Executive Board and head of Products & Innovation at SAP

Categories: What's New

SAP Announces Recipients of Regional Awards for Partner Excellence 2018

SAP News - Mon, 01/22/2018 - 11:00
WALLDORF SAP SE (NYSE: SAP) presented 68 regional awards for partner excellence for 2018 to its top partners at the recent SAP Field Kick-Off Meeting (SAP FKOM) events held in the regions of Asia Pacific Japan; Greater China; Europe, Middle East and Africa; Middle and Eastern Europe; Latin America; and North America.

Awards were presented in a variety of categories (see the full list below), including overall sales, innovation, technology, services and solution-specific areas.

Winners of the regional awards for partner excellence for 2018 were selected from SAP’s wide-ranging partner base. Nominations were based on SAP’s internal sales data. A steering committee composed of regional and global SAP representatives determined winning partners in each category according to numerous criteria, including sales achievement and performance.

SAP congratulates this year’s top performers across the globe. Partners are critical to SAP’s success, and these awards are a testament to the amazing work and value they deliver. Together with its partners, SAP helps customers adopt innovation easily, gain results rapidly, grow sustainably and run more simply with its solutions.

Recipients of awards for partner excellence for 2018 per region:

Asia Pacific Japan (APJ)

  • SAP APJ Award for Partner Excellence for SAP HANA Enterprise Cloud: Cloud4C
  • SAP APJ Award for Partner Excellence for SAP SuccessFactors Solutions: Presence of IT
  • SAP APJ Award for Partner Excellence for SAP Ariba Solutions: SGN Software, India
  • SAP APJ Award for Partner Excellence for Concur Solutions: IBM, Japan
  • SAP APJ Award for Partner Excellence for SAP Hybris Solutions: UXC Oxygen
  • SAP APJ Award for Partner Excellence for General Business Top Sell Partner: Sonata Information Technology, India
  • SAP APJ Award for Partner Excellence for SME Solutions: Global Infonet, India
  • SAP APJ Award for Partner Excellence for Most Innovative Digital Transformation Success Story: Accenture
  • SAP APJ Award for Partner Excellence for SAP Leonardo: Deloitte
  • SAP APJ Award for Partner Excellence for SAP S/4HANA: Sonata Software Limited, India
  • SAP APJ Award for Partner Excellence for SAP S/4HANA Cloud: Deloitte
  • SAP APJ Award for Partner Excellence for SAP Solution Extensions: Utopia Inc.
  • SAP APJ Award for Partner Excellence for Partner Managed Cloud: Fujitsu, Japan

Europe, Middle East and Africa (EMEA)

  • SAP EMEA North Award for Partner Excellence for Cloud ERP: CEREALOG
  • SAP EMEA North Award for Partner Excellence for Human Capital Management: Edenhouse Solutions
  • SAP EMEA North Award for Partner Excellence for Customer Engagement: Gfi Informatique
  • SAP EMEA North Award for Partner Excellence for Digital Enterprise Platform: itelligence Business Solutions
  • SAP EMEA North Award for Partner Excellence for Net-New Names: Delaware Consulting International
  • SAP EMEA North Award for Partner Excellence for Innovation: Quinso
  • SAP EMEA North Award for Partner Excellence for Service Partner of the Year: Capgemini
  • SAP EMEA South Award for Partner Excellence for Cloud ERP: Seidor
  • SAP EMEA South Award for Partner Excellence for Human Capital Management: ROFF Portugal
  • SAP EMEA South Award for Partner Excellence for Customer Engagement: ICM.S
  • SAP EMEA South Award for Partner Excellence for Digital Enterprise Platform: MDSap Tech
  • SAP EMEA South Award for Partner Excellence for Net-New Names: Seidor
  • SAP EMEA South Award for Partner Excellence for Innovation: Birchman Group
  • SAP EMEA South Award for Partner Excellence for Service Partner of the Year: Atos

Middle and Eastern Europe (MEE)

  • SAP MEE Award for Partner Excellence for Cloud ERP: B4B Solutions
  • SAP MEE Award for Partner Excellence for Human Capital Management: Gavdi Deutschland
  • SAP MEE Award for Partner Excellence for Customer Engagement: Masterdata
  • SAP MEE Award for Partner Excellence for Digital Enterprise Platform: itelligence
  • SAP MEE Award for Partner Excellence for Net-New Names: AGILITA
  • SAP MEE Award for Partner Excellence for Innovation: Black Horse One
  • SAP MEE Award for Partner Excellence for Service Partner of the Year: T-Systems

EMEA/MEE

  • SAP EMEA/MEE Service Award for Partner Excellence for High-Growth Contribution: Deloitte
  • SAP EMEA/MEE Service Award for Partner Excellence for Digital Transformation: Accenture
  • SAP EMEA/MEE Service Award for Partner Excellence for Cloud: Accenture
  • SAP EMEA/MEE Service Award for Partner Excellence for Joint Collaboration Experience: EY
  • SAP EMEA/MEE Service Award for Partner Excellence for Partner Joint Initiative: IBM

North America

  • SAP NA Award for Partner Excellence for SAP Business One: N’Ware
  • SAP NA Award for Partner Excellence for SAP Hybris Solutions: Accenture Interactive
  • SAP NA Award for Partner Excellence for SAP SuccessFactors Solutions: IBM
  • SAP NA Award for Partner Excellence for Emerging Enterprises: Illumiti
  • SAP NA Award for Partner Excellence for SAP S/4HANA: Deloitte
  • SAP NA Award for Partner Excellence for SAP HANA Technology Innovation: HPE
  • SAP NA Award for Partner Excellence for Cloud Solutions: Navigator
  • SAP NA Award for Partner Excellence for Industry Services: IBM
  • SAP NA Award for Partner Excellence for ISV Innovation: Callidus Cloud
  • SAP NA Award for Partner Excellence for SAP Platform Solutions: itelligence
  • SAP NA Award for Partner Excellence for Partner Growth: Deloitte
  • SAP NA Award for Partner Excellence for Value Assurance: Deloitte
  • SAP NA Award for Partner Excellence for Solution Extension Revenue: OpenText Corporation
  • SAP NA Award for Partner Excellence for Solution Extension Growth: Nakisa

Latin America (LAC)

  • SAP LAC Award for Partner Excellence for SAP Business One: Seidor
  • SAP LAC Award for Partner Excellence for General Business Co-Innovation Solutions – SAP S/4HAN: BXTI
  • SAP LAC Award for Partner Excellence for SAP Business ByDesign: Stefna
  • SAP LAC Award for Partner Excellence for Customer Engagement: ADEPCON Argentina
  • SAP LAC Award for Partner Excellence for Supplier Relationship Management: Vivo Consulting
  • SAP LAC Award for Partner Excellence for Human Capital Management: Seidor
  • SAP LAC Award for Partner Excellence for Systems Integrator: Accenture
  • SAP LAC Award for Partner Excellence for Top SolEx Partner: OpenText Corporation
  • SAP LAC Award for Partner Excellence for Top Growth SolEx Partner: Celonis
  • SAP LAC Award for Partner Excellence for Top Influencer Partner: EY
  • SAP LAC Award for Partner Excellence for General Business in Brazil: Star IT
  • SAP LAC Award for Partner Excellence for General Business in Mexico: NEORIS
  • SAP LAC Award for Partner Excellence for General Business in Northern Latin America: MQA Panama
  • SAP LAC Award for Partner Excellence for General Business in Southern Latin America: ADEPCON
  • SAP LAC Award for Partner Excellence for Top Overall Partner: Seidor

For more information, visit the SAP News Center. Follow SAP on Twitter at @sapnews.

Media Contact:
Jason Loesche, +1 (484) 437-0015, j.loesche@sap.com, ET

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
© 2018 SAP SE. All rights reserved.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.

Categories: What's New

IDC MarketScape Recognizes SAP as Major Player for AI in Enterprise Marketing Clouds

SAP News - Mon, 01/22/2018 - 10:00
WALLDORF SAP SE (NYSE: SAP) announced it has been named a major player in the IDC MarketScape report “Worldwide Artificial Intelligence in Enterprise Marketing Clouds 2017 Vendor Assessment.”

According to IDC MarketScape, the SAP Hybris Marketing Cloud solution provides customers with a unique opportunity to employ artificial intelligence (AI) and machine learning (ML) across many use cases and levels of complexity. The report says the marketing cloud solution enables companies to:

  • Deliver an enterprise-ready, data privacy–friendly solution on a single, unified architecture
  • Support both business-to-business and business-to-customer marketing in one solution with all analytics included
  • Include marketing planning, spend and budget management and attribution and loyalty management

“The AI and ML use cases available from SAP Hybris Marketing Cloud are invaluable to digital marketers, particularly those operating at scale where rapid decision-making is crucial to conversion rates, average sale value and customer experience and loyalty,” said Gerry Murray, director, IDC Marketing and Sales Technology Research. “It’s currently all baked in at no additional cost, so customers of SAP Hybris solutions should embrace this technological windfall and accelerate to the forefront of AI-enabled marketing.”

According to Marcus Ruebsam, senior vice president and global head of SAP Hybris solution management at SAP, enterprises recognize the value of a sustainable customer experience infrastructure that combines efficiencies such as AI-enabled recommendation engines, attribution analysis, interest affinity and social sentiment analysis. He believes that in the era of the customer, today’s businesses must apply these types of capabilities in a single platform to truly optimize customer engagements and drive loyalty. The report says there’s a strong case for making a full commitment to SAP Hybris solutions.

View an excerpt of the IDC MarketScape report “Worldwide Artificial Intelligence in Enterprise Marketing Clouds 2017 Vendor Assessment.”

For more information, visit the SAP Hybris News Center and the SAP News Center. Follow SAP on Twitter at @saphybris and @sapnews.

Media Contacts:
Michael Baxter, SAP, +49 151 1719 6185, m.baxter@sap.com, CET
Jenny Radloff or Nikki Festa, PAN Communications, +1 (617) 502-4300, SAPHybris@pancomm.com, ET

About IDC MarketScape
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of information and communications technology (ICT) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which to compare product and service offerings, capabilities and strategies and current and future market success factors of IT and telecommunications vendors. The framework provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
© 2018 SAP SE. All rights reserved.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.

Categories: What's New
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